Email Ticketing System
| Conversion HubOnline customer support is critical to the success of your website. Dramatically increase your website’s sales with the inclusion of a ‘live chat’ system that allows visitors to contact to your staff directly. Minimize ‘lost’ sales by proactively initiating contact with visitors on your website.
Whether it’s to implement a live chat support or an online help desk system, our hosted email ticketing system can provide you with a robust customer support solution that increases customer satisfaction and conversion rate.
Our email ticketing system is a dynamic customer support system that includes live chat, ticket support (web and email based), knowledgebase and FAQ all in one easy to use solution. Our live chat solution reduces your support cost and time, increases your customer satisfaction and ultimately converts your visitors to customers.
- Provide your website visitors with a LIVE contact point on your website , with just a click of the mouse
- Initiate conversations with any website visitor and turn prospective visitors into customers
- Allow your customers to submit sales and support inquiries into an online helpdesk
- Guide your visitors through an interactive question and answer system that reduces your support cost and time
Real-Time Chat
CH CRM enables you to engage in real-time chat with your website visitors. Your web site visitors will be able to request help by simply clicking on the chat button on your website to seek information or clarify their doubts.
Pro-Active Chat
Our email ticketing system empowers your customer service staff to initiate chat conversations with your web site visitors, taking a pro-active stance to customer engagement. Your staff can pop open a chat box on your visitor’s browser to offer recommendations and guidance.
Customizable Help Desk
This CRM system includes an advanced help desk system that allows visitors to add support tickets via email or a help form. Once the ticket is entered, all staff members from the selected department are notified and the staff member can reply via the help desk area or email.
Create Tickets From Emails
Our email ticketing software allows you to create help desk tickets from pop3 email accounts. Therefore, your clients can either fill out your online web form or send an email if they require support.
Intuitive Trouble-shooter
The trouble-shooter section will allow users to follow a series of questions to find answers to common problems. When you add a topic, you can add unlimited questions and answers under the topic. In addition, you can even create additional topics under a specific topic.
Powerful Knowledgebase
Our email ticketing sytem includes an advanced knowledgebase with very powerful features including categories, glossary, advanced search, attachments, comments and more. Visitors can access this knowledgebase for further information
“…has greatly benefited our company because it has allowed us to better serve our customers by addressing their needs in a timely and organized matter through their email ticketing system."
Lawrence McCord
On Time Media, LLC
http://www.ontimemedia.com/
Lawrence McCord
On Time Media, LLC
http://www.ontimemedia.com/
